Buying onlineĤ.1 The EU guidelines apply to all online purchases, meaning that you can return an item within 14 days. In case you receive an item which is damaged during transport please notify us within 24 hours so the courier can be accurately informed. The customer is also responsible for the shipping costs when returning an item.ģ.2 All items are shipped with insurance. Shippingģ.1 The customer is responsible for shipping costs. Dear Wood Guitar Boutique holds the right to decline a return at all time.Ģ.3 Discounted items cannot be returned. In such an event any additional repair costs and a 5% restocking fee will be charged. When an item is damaged or shows traces of use it cannot be returned for it’s full value, and an estimate will be made of the remaining value. Refunds are not available.Ģ.2 When returning an item it must be in the same condition as when it was sold to you. When an item is not to your satisfaction you can return it for an item of the same value within this period. ReturningĢ.1 All purchases come with a 7 day approval period. If a selling price includes VAT it will be clearly indicated on the website and on your invoice. In these cases VAT will not be specified on the invoice nor can it be deducted.
Used items fall under the marginal tax regulation for second hand products for which VAT does not apply.
For these items VAT will be deducted for sales outside the EU and for EU customers outside the Netherlands who have a valid VAT number in their own country. For this a non-refundable downpayment of 10% of the sellingprice is required.ġ.5 For some items VAT applies which will be specified on the invoice. Creditcard payments can only be accepted through the webshop.ġ.2 Any additional costs to make payment are the customers responsibility.ġ.3 An item needs to be fully paid for prior to delivery or collection.ġ.4 An item can be placed on hold for a 30 day period. 1.1 cash, bank transfers and cashcard payments are accepted.
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